At Skinziya, we want you to love every purchase you make with us. If for any reason you’re not completely satisfied, we offer a 10-day return policy. You may request a return within 10 days of receiving your order.

To initiate a return, please contact our customer care team at care@skinziya.com. Once your request is reviewed and approved, we’ll share detailed instructions to help you process your return smoothly.

For any queries related to returns, feel free to reach us anytime at care@skinziya.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. Our team will promptly assess the issue and ensure it’s resolved to your satisfaction.

Exchanges

To exchange an item, we recommend returning the product first. Once your return is accepted, you can place a new order for the desired item to ensure faster delivery.

Refunds

After receiving and inspecting your returned item, we’ll notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund approval, please contact us at care@skinziya.com for assistance.