Return Policy

At Skinziya, we want you to love every purchase you make with us. If for any reason you’re not completely satisfied, we’re here to help and support you with any concerns regarding your order.

As Skinziya products are skincare and personal care items, every product is carefully inspected, hygienically packed, and sealed before dispatch. Due to the nature of these products and for hygiene and safety reasons, all skincare products are non-returnable and non-refundable once delivered.

However, if you receive a product that is damaged, defective, leaked, or incorrect, you may contact us within 5 days of receiving your order, and our team will review the issue and provide an appropriate resolution.

To report any issue with your order, please contact our customer care team at care@skinziya.com with your order details and clear images/videos of the product received.

Damages and Issues

Please inspect your order immediately upon delivery and contact us as soon as possible if the item is defective, damaged, leaked, or if you receive the wrong product. Our team will assess the issue promptly and work towards a satisfactory resolution.

Exchanges

In cases where an incorrect or damaged product has been delivered, eligible exchanges may be provided subject to verification and product availability.

Refunds

If a refund is approved after review and inspection of the reported issue, the amount will be processed to your original payment method within 15 business days. Please note that refunds are only applicable for approved cases involving damaged, defective, or incorrect products.

Please note that your bank or card provider may take additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund approval, please contact us at care@skinziya.com for assistance.